The digital factory of tomorrow is also about linking up millions of devices connected in the physical world with the digital world. But products and services not only connect people with each other, they also enable the data to be analysed and benefi ts drawn from them. This is exactly what the digital industry is all about. Through the intelligent processing of data, downtimes can be minimised, energy consumption as well as planning periods reduced. Switzerland and ABB are preparing to catapult 21st century industry and infrastructure into the digital age with innovations. We are not only contributing to making industrial processes faster, more efficient and safer, but are also strengthening Switzerland‘s competitiveness. In the breakout session, Matilda Steiner, Head of Manufacturing Execution System (MES), and Marc-Andre Zingg, Local Business Unit Manager Robotics, explain based on concrete practical examples how ABB is implementing digitisation in its own production operations.
The digital factory in practice
Artificial intelligence & robotics
Many companies are failing to realise cross-channel customer service smoothly and effi ciently, even though customer service and communication are among the most important criteria of the customer experience. The digitisation and processing of customer correspondence has been practice for many years. Thanks to intelligent systems it is now possible to almost fully automate end-to-end processes across all areas of a company. The new technologies learn how to read and understand the content and can extract and process important information. Lukas Hebeisen shows, based on customer cases, what added value artificial intelligence and robotics offer and how the customer experience can be lastingly improved.
Cognitive computing as an opportunity
Today, data such as images, videos and texts can be processed and evaluated thanks to cognitive systems such as IBM Watson. These systems support us by acting as digital assistants, for instance in complaints management, identifying diseases and personalising customer offers. They help in the evaluation of compliance rules and in the analysis of sensor data. IBM shows how cognitive computing supports companies on their way through the digital transformation.
Digitisation also poses great challenges for established companies such as SBB, which runs various different initiatives for actively shaping the future of mobility. Alongside strategic repositioning, the focus will above all be on cultural change, new business models and specific innovation projects. In their presentation, SBB will provide a brief overview and report on a specific example of how it has used cognitive systems.
Innovation & exchange of knowledge
thanks to collaboration
Europa’s largest hackathon (programming and innovation competition), the third HackZurich, received
more than 4,000 applications from 58 countries within 10 days in 2016. Of these applicants, the 565 best technology specialists and developers were invited to Zurich for a weekend, resulting in 150 innovative technical prototypes. Team IVY, which won not only the audience award, but also the expert jury prize, was also among them. Immerse yourself in an impressive and inspiring world and find out how collaboration on innovation and the exchange of information works at a hackathon. Benefi t from the
experience and success factors of the winning team so that you can apply them in your everyday business and personal life.
Digital transformation is penetrating all areas of our economy and society. ICT employees find themselves at the epicentre of this trend. Technologies and therefore also the requirements of the ICT employees are changing rapidly. If you specialise too much, you risk suddenly no longer having
marketable expertise. It is therefore vital to constantly develop your own expertise further to keep your specialist know-how up to date. Based on best-case practices in large and mediumsized companies, they show which measures are required in personnel development in order to adequately promote the
expertise, abilities and skills of ICT staff.
Head of Digital Transformation & Strategy,
Head of Digital Marketing & Products,